Feedback on your Trusts’ websites

Feedback on your Trusts’ websites

NHS logo Our maternity website in North Central London where you can give us your feedback is: www.nclmaternity.nhs.uk You can give feedback on the website by using the “Contact us” tab at the purple menu bar near the top of the page. We also have links to the local service user groups, called Maternity Voices Partnership of which there are four in NCL – the link can be found in the link below. If you are a maternity service user and would like to get involved in shaping local maternity services, please visit our page: NCL Maternity Voice Partnership.

Safety in NHS services

Safety in NHS services

NHS logo This document outlines some recent NHS initiatives aimed at maximising safety, whilst keeping quality of care at the centre of maternity services. This will help you understand how care is designed and how you can seek more support.

NHS Long Term Plan (2019) aims to:

  • Improve access to support for mental health with the same urgency as physical health for birthing people, their partners and families. Look out for local information in the app or speak to your healthcare professional.
  • Improve safety for baby through the NHS England Saving Babies’ Lives Care Bundle standards, by:
  • 1. Offering choice and personalised care with respect for autonomy and decisions.
  • 2. Offering support to reduce smoking.
  • 3. Undertaking risk assessment and appropriate management of babies who might be at risk of growth restriction (slow growth).
  • 4. Informing pregnant people of the importance of promptly reporting a reduction in baby’s movements.
  • 5. Undertaking effective monitoring of the baby’s wellbeing during labour and birth.
  • 6. Reducing the number of preterm births and optimising care when preterm delivery cannot be prevented through:

a) Prediction

  • Undertake a risk assessment and refer to the low, intermediate or high-risk pathway and develop a personalised care plan for the birthing person.

b) Prevention

  • Assess if aspirin is required from 12 weeks of pregnancy.
  • Support to stop smoking.
  • Offer a urine test at the first antenatal appointment (Booking appointment) to screen for urine infection. If treatment is indicated, a repeat urine test should be taken to ensure infection has cleared up.

c) Preparation

  • Optimise place of birth to ensure that birth occurs in a maternity unit that has the appropriate neonatal care services to support your baby.
  • Birthing people are offered corticosteroid injections between 24 and 33+6 weeks, optimally at 48 hours before birth. This is to reduce the risk of your baby having breathing difficulties, gut problems, or bleeding in the brain.
  • Birthing people who are in established labour, or who are having a planned preterm birth within the following 24 hours, are offered magnesium sulphate infusion between 24+0 and 29+6 weeks of pregnancy (or considered for this infusion between 30+0 and 33+6 weeks of pregnancy) to reduce the risk of cerebral palsy in babies.
  • Improving general health outcomes for you and your baby. NHS England is funding a 6-8 weeks mother’s health check with your General Practitioner (GP)in addition to the baby check to assess your ongoing health and wellbeing needs.

Ockenden Report (2020)

This report aims to improve safety for you through pregnancy and post-birth through:
  • Enhanced safety in maternity units by undertaking a risk assessment at each contact with the birthing person to ensure that care is tailored to your needs.
  • Maternity services must ensure that birthing people, their partners and their families are listened to.
  • Care in complex pregnancies is managed with appropriate expertise and discussion and referrals made to specialist centres where necessary.
  • Maternity services follow best practice in monitoring of the baby in labour.
  • Provide access to accurate information to facilitate informed choice of intended place of birth and type of birth.
  • Ensure there is access to translation services if communication in English is difficult.

Shared decision making

  • All professionals should support you to make informed, value-based decisions by:
  • introducing you to the options available, including their advantages and disadvantages
    helping you to explore these in the context of your preferences
    empowering you to make decisions – all professionals should support you to make informed, value-based decisions by:
  • Ask yourself these three questions:
  • What are my options?
    What are the pros and cons of each option for me?
    How do I get support to help me make a decision that is right for me?

Contacts: Whittington Health Maternity Service

Whittington Health Maternity Service

Hospital Switchboard

Tel: 020 7272 3070

Obstetric Antenatal Clinic

Tel: 020 7288 5249

Antenatal Murray Ward

Tel: 020 7288 5005

Birth Centre

Tel: 020 7288 3990 or

Tel: 020 7288 3991

Midwifery Teams/CoC Teams

Tel: 020 7288 3482

Maternity Day Assessment Unit

Tel: 020 7288 3309

Early Pregnancy Unit/Women’s Diagnostic Unit

Tel: 020 7288 3786

Labour Ward

Tel: 020 7288 5502

Fetal Medicine Unit

Tel: 020 7288 5588

Maternity Triage-Day Assessment Unit

Tel: 020 7288 5880

Postnatal-Cellier Ward

Tel: 020 7288 5504

Ultrasound – Dating scan

Tel: 020 7288 5586 or

Tel: 020 7288 3482

Ultrasound (Imaging) – 20 weeks scan

Tel: 020 7288 5888

Acupuncture

Tel: 07824 864455

Contacts: University College London Hospital

University College London Hospital

Hospital switchboard

Tel: 020 3456 7890 or

Tel: 084 5155 5000

Antenatal clinic

Tel: 020 3447 6115

Antenatal ward

Tel: 020 3447 6331

Birth centre

Tel: 020 3447 6360 or

Tel: 020 3447 6362

Community midwives

Tel: 020 3447 6360 or

Tel: 020 3447 6362

Day assessment unit

Tel: 020 3447 6141 or

Tel: 020 3447 6142 or

Tel: 020 3447 6145

Early pregnancy unit

Tel: 020 3447 6515

Labour ward

Tel: 020 3447 6203 or

Tel: 020 3447 6204

Maternity helpline

Tel: 020 3447 9400

Option 1: Appointment queries or changes

Option 2: Urgent medical issue i.e bleeding, reduced fetal movement

Option 3: Covid-19 or speak to a midwife for general queries

Option 4: Fetal Medicine Unit

Option 5: Community midwifery team

Option 6: Labour ward reception

Option 7: Neonatal unit reception

Maternity triage

Tel: 020 3447 6141 or

Tel: 020 3447 6142 or

Tel: 020 3447 6145

Postnatal ward

Tel: 020 3447 6304 or

Tel: 020 3447 6305 or

Tel: 020 3447 6308

Ultrasound

Tel: 020 3447 6142

Contacts: The Royal Free Hospital

The Royal Free Hospital

Hospital switchboard

Tel: 020 7794 0500

Antenatal clinic

Tel: 020 7794 0500 Ext: 38522

Antenatal ward

Tel: 020 7794 0500 Ext: 33872 or 33845

Birth centre

Tel: 020 7794 0500 Ext: 36256

Community midwives

Tel: 020 3758 2022

Day assessment unit

Tel: 020 7794 0500 Ext: 33846

Early pregnancy unit

Tel: 020 7794 0500 Ext: 31468

Labour ward

Tel: 020 7794 0500 Ext: 33849 or 33850

Tel: 020 7830 2721

Maternity helpline

Tel: 020 3758 2022

Maternity triage

Tel: 020 7794 0500 Ext: 36208

Postnatal ward

Tel: 020 7794 0500 Ext: 33845 or 34537

Ultrasound

Tel: 020 7794 0500 Ext: 35646 or 34174

Contacts: North Middlesex University Hospital

North Middlesex University Hospital

Hospital switchboard

Tel: 020 8887 2000

Antenatal clinic

Tel: 080 8887 2614 or

Tel: 080 8887 2502

Antenatal ward

Tel: 020 8887 2636 or

Tel: 020 8887 4317

Birth centre

Tel: 020 8887 4235 or

Tel: 020 8887 4259 or

Tel: 020 8887 4237

Community midwives

Tel: 020 8887 3820 or

Tel: 020 8887 4230

Day assessment unit

Tel: 020 8887 2411

Early pregnancy unit

Tel: 020 8887 3655

Labour ward

Tel: 020 8887 2500 or

Tel: 020 8887 2510

Maternity helpline

Tel: 020 8887 4238 (7 days a week 10.00–18.00)

Maternity triage

Tel: 020 8887 3682

Postnatal ward

Tel: 020 8887 2636 or

Tel: 020 8887 4317

Ultrasound

Tel: 020 8887 2246

Contacts: Edgware Birth Centre

Edgware Birth Centre

Main switchboard number

Tel: 020 8732 6960

Email: rf.ebc@nhs.net

Antenatal clinic

Tel: 020 8732 6777

Antenatal ward

Tel: 020 3758 2434

Birth centre

Tel: 020 3758 2434

Community midwives

Tel: 020 3758 2022

Day assessment unit

Tel: 020 8216 5144

Early pregnancy unit

Tel: 020 8216 5233

Labour ward

Tel: 020 8216 5180

Maternity helpline

Tel: 020 3758 2022

Maternity triage

Tel: 0753 432 5205

Postnatal ward

Tel: 020 3758 2434

Ultrasound

Tel: 020 7794 0500 Ext: 50862 or 50863